Refund and Replacement Policy

Learn about our refund, replacement and cancellation terms, including eligibility and the process for raising a request.

Effective Date: [1 September, 2026]

We carefully check our books before dispatch and take reasonable care to ensure that your order reaches you in good condition.

1. No Refund Policy

All purchases made through this website are final.

We do not offer refunds once an order has been placed and processed, except where required under applicable law.

2. When Is a Replacement Available?

A replacement may be available if your paperback:

Arrives damaged — The book is significantly damaged during transit and is not in an acceptable condition.
Has a printing or manufacturing defect — For example, missing pages, severely misprinted pages or a binding defect that affects the book.
Is the wrong book — You receive a different title or edition from the one you ordered.
Is incomplete or defective — The book has a significant production issue that affects its usability.

To request a replacement, please contact us through the Contact Us form or Email within 48 hours of delivery.

Unboxing Video Mandatory: To claim a replacement for damaged, defective or incorrect books, buyers must provide a continuous, unedited video of unpacking the parcel from start to finish.

[Why Videos? Single photos are very easy to fake,and advanced AI can generate convincing fake images to commit fraud.]

All replacement requests are reviewed individually and are subject to availability and our Replacement Policy. Where a replacement is not possible, we will communicate the available resolution to you.

This policy does not limit any rights available to consumers under applicable law.

Replacement is subject to verification and availability of the same product.

3. How to Request a Replacement

If you believe your paperback qualifies for a replacement, please follow these steps:

a. Contact Us through Contact Ss form or Email
Send us a message on WhatsApp or mail within 48 hours of delivery with your order details and a brief description of the issue.

b. Share Supporting Unboxing Video
Please send clear Unboxing Video of the book, the packaging and the damaged, defective or incorrect pages/items.

c. Provide Order Details
Include your name, order number, book title and delivery details so we can locate your order quickly.

d. Wait for Confirmation
Our team will review your request and let you know whether the replacement is approved.

e. Follow Return Instructions, If Applicable
If the original book needs to be returned, we will provide the return instructions after your request is approved.

f. Receive Your Replacement
Once approved and processed, the replacement copy will be dispatched to your registered delivery address, subject to availability.

Important Note: Please do not send the book back before receiving confirmation from us.

Replacement requests are handled in accordance with our Replacement Policy and applicable consumer-protection laws.

4. Replacement Requests That May Not Be Accepted

We want every book to reach you in good condition. Replacement requests are intended for genuine issues such as significant transit damage, manufacturing defects or receiving an incorrect book. Some situations may not qualify for a replacement, as described below.

a. Change of Mind or Personal Preference
Replacement requests may not be accepted if you simply change your mind after receiving the book, no longer wish to read it or do not like the book, its content, design, writing style or subject matter.

b. Incorrect Book or Quantity Selected by the Customer
If you order the wrong title, edition or quantity due to an error while placing the order, the order may not qualify for a replacement. Please review your order details carefully before confirming your purchase.

c. Damage Caused After Delivery
Replacement may not be available for damage that occurs after delivery due to improper handling, storage, exposure to water or moisture, stains, folding, tearing, writing, marking or other damage caused after the book has been received.

d. Minor Cosmetic or Printing Variations
Minor variations in colour, paper texture, cover finish, alignment or printing may occur as part of the normal printing process. Such minor variations that do not affect the readability or usability of the book may not qualify for replacement.

5. Used, Marked or Altered Books

A replacement request may not be accepted if the book has been substantially used, written in, highlighted, torn, altered or otherwise damaged after delivery.

6. Incomplete Information or Evidence

We may request video or other reasonable information to assess a replacement request. If sufficient information or clear video of the book and packaging cannot be provided when reasonably requested, we may be unable to assess or process the request.

7. Requests Made After the Specified Period

Replacement requests should be reported within 48 hours of delivery. Requests received after this period may not be accepted, particularly where the condition of the book cannot reasonably be verified.

8. Delivery or Address Issues Caused by Incorrect Information

If an order cannot be delivered or is returned because an incorrect or incomplete address, PIN code, name or contact information was provided by the customer, a replacement may not be available automatically. Additional delivery charges may apply where a new shipment is requested.

9. Normal Wear After Use

Damage or deterioration resulting from normal use of the book after delivery does not generally qualify for replacement.

10. Requests Outside the Replacement Policy

Requests that do not relate to a qualifying manufacturing defect, significant transit damage, incorrect item received or another issue covered by our Replacement Policy may not qualify for replacement.

Important

Every replacement request is reviewed individually based on the circumstances of the order. If a replacement is approved, it will be subject to product availability and the applicable replacement process.

Where a replacement cannot be provided, we will communicate the available resolution based on the circumstances of the order and applicable law.

Please note: Nothing in this policy is intended to exclude or restrict any rights or remedies available to consumers under applicable consumer-protection laws.

11. Ebook Purchases

Ebooks are purchased directly through third-party platforms such as Amazon, Apple Books, Google Play Books, Kobo or other retailers.

For ebook refunds, downloads, technical issues or other problems related to an ebook purchase, please contact the retailer from which the ebook was purchased.

12. Contact Us

For replacement requests or questions regarding this policy, please contact:

Anuja S

Email: authoranuja.s@gmail.com