Shipping Policy

Effective Date: [1 September, 2026]

We take great care to ensure that every paperback book ordered from our website is carefully inspected, securely packed and shipped to the address provided by the customer.

Please read the following Shipping Policy before placing your order.

1. Shipping Locations

We currently ship paperback books to eligible delivery locations within India.

At present, we do not offer international shipping.

Delivery availability may depend on the serviceability of the destination PIN code by India Post.

 2. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.
• Processing may take longer during new book launches, promotional periods, festive holidays or unforeseen circumstances.
• Shipping time begins after the order has been processed and handed over to India Post.
• Processing time and delivery time are separate. The estimated delivery period does not include the order-processing period.

3. Quality Check Before Shipping

We carefully inspect every paperback book before dispatch to ensure that it meets our quality standards.

Before shipping:

• The book is checked for printing and binding quality.
• Pages are inspected for visible printing defects, missing pages or significant damage.
• The book is checked against the ordered title and quantity.
• The book is securely packed to reduce the risk of damage during transit.
• Orders are packed under secure video surveillance as part of our internal quality-control and dispatch process.

Our quality-check process is intended to ensure that the correct book is packed and dispatched in good condition.

4. Packing & Dispatch Details

For transparency and order verification, we maintain dispatch records for shipped orders.

Depending on the order, we may provide the customer with:

• Photographs of the book inside its packaging before dispatch.
• Photographs of the packed parcel, where applicable.
• The official India Post Speed Post receipt showing the tracking number.
• The package weight mentioned on the postal receipt.
• Other relevant dispatch details, where applicable.

These records help us verify the condition of the book, the packaging and the shipment at the time of dispatch.

Please retain these details until your order has been successfully delivered.

5. Shipping Method

Paperback books are generally shipped through India Post Speed Post.

Once your order has been handed over to India Post, delivery is handled by India Post according to its postal network, service availability and operational conditions.

We are not responsible for delays caused by circumstances occurring after the parcel has been handed over to the postal service.

6. Estimated Delivery Time

The following are estimated delivery times and are not guaranteed delivery dates.

Delivery time may vary depending on the destination PIN code, postal network, weather, holidays, operational condition, and other circumstances beyond our control.

The estimated delivery period begins after the parcel has been dispatched and handed over to India Post.

7. Shipping Charges

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping charges may vary depending on:

• Delivery location
• Order size and weight
• Number of books ordered
• Applicable shipping method
• Other applicable delivery costs

The shipping amount shown at checkout will be applicable to your order unless otherwise communicated.

8. Order Tracking

Once your order has been dispatched through India Post Speed Post, you will receive the tracking number associated with your shipment.

The tracking number may also be visible on the official Speed Post receipt shared with you.

You can use the tracking number on the official India Post tracking service to check the status of your shipment.

Please note that tracking information is provided by India Post and may take some time to appear or update after the parcel has been accepted by the post office.

We recommend keeping your tracking number until the order has been delivered.

9. Delivery Delays

While we aim to dispatch orders within the stated processing period and provide estimated delivery timelines, delivery dates cannot be guaranteed.

A shipment may be delayed due to circumstances including, but not limited to:

• Incorrect or incomplete address information
• Incorrect PIN code
• Unreachable or inactive phone number
• Recipient not being available at the delivery address
• Attempted delivery failure
• Postal network delays
• Heavy shipment volumes
• Weekends and public holidays
• Festive or holiday periods
• Weather conditions
• Natural disasters
• Transportation disruptions
• Strikes or operational disruptions
• Remote or difficult-to-service locations
• Security or government restrictions
• Incorrect routing or transfer between postal facilities
• Other circumstances beyond our reasonable control

If tracking shows that your parcel is delayed, please first check the latest status using your Speed Post tracking number.

Where appropriate, you may also contact India Post with your tracking number for further information.

10. Incorrect or Incomplete Shipping Information

Customers are solely responsible for providing a complete and accurate delivery address at the time of placing an order.

Please carefully verify the following before completing your purchase:

• Full name of the recipient
• Flat/House/Building number
• Street/Road/Area
• City
• State
• Correct PIN code
• Active phone number

We are not responsible for delivery failure, delays or return of a parcel caused by incorrect, incomplete or insufficient information provided by the customer.

If an Order Has Not Yet Been Shipped

If you notice an error in your shipping information before the order has been handed over to India Post, please contact us as soon as possible.

We will try to correct the information before dispatch, where operationally possible.

Once the parcel has been handed over to India Post, we may not be able to change the delivery address.

If the Parcel Is Returned to Us

If a parcel is returned to us because of:

• Incorrect or incomplete address
• Incorrect PIN code
• Missing address information
• Recipient not available
• Recipient refusing or failing to accept the parcel
• Incorrect or inactive phone number
• Failure to collect the parcel when required
• Any other reason attributable to incorrect information or non-availability of the recipient

the customer will be responsible for the applicable redelivery charges before the book can be shipped again.

Redelivery Charges

The applicable redelivery charges are:

• Mumbai: ₹25
• Rest of India: ₹60

The redelivery amount must be paid before the returned book is dispatched again.

We will provide the payment details and redelivery instructions when applicable.

11. Cancellation Before Shipping

If you wish to cancel your order, please contact us before the book has been handed over to India Post.

Since the book has not yet been dispatched, we can accept the cancellation subject to our cancellation policy.

A 3% cancellation fee will be deducted from the amount paid to cover non-refundable payment gateway charges.

The remaining eligible refund will be initiated to your original payment method.

Important

Once your book has been handed over to India Post, the order can no longer be cancelled as a pre-shipping cancellation.

If you wish to raise an issue after dispatch or delivery, please refer to our Replacement Policy.

12. Cash on Delivery (COD)

Cash on Delivery (COD) is not available.

All orders must be paid for online at the time of purchase through the payment methods made available on our website.

We do not accept cash payment at the time of delivery.

This policy allows us to confirm orders before processing, maintain accurate order records and reduce failed or uncollected deliveries.

If someone contacts you claiming to represent us and asks you to make a separate cash payment to receive your parcel, please contact us directly before making any payment.

13. Failed Delivery & Non-Availability of Recipient

Customers are responsible for ensuring that someone is available to receive the parcel at the delivery address.

If India Post attempts delivery and the recipient is unavailable, the parcel may be re-attempted, held at the designated post office, or returned to the sender according to India Post procedures.

If the parcel is ultimately returned to us because the recipient was unavailable, failed to collect the parcel or otherwise did not accept the shipment, redelivery charges will apply.

The customer must pay the applicable redelivery charge before the order is shipped again.

• Mumbai: ₹25
• Rest of India: ₹60

14. Damaged Packaging at the Time of Delivery

If the outer packaging appears significantly damaged, torn, opened or tampered with at the time of delivery, we recommend that you:

1. Take Unboxing Video (buyers must provide a continuous, unedited video of unpacking the parcel from start to finish) of the parcel before opening it.
2. Take complete Unboxing Video of the packaging and any visible damage.
3. Open the package carefully and inspect the book.
4. Keep all packaging material until the matter is resolved.
5. Contact us promptly if the book itself has been damaged.

Please do not discard the packaging if you intend to report a shipping-related issue.

Any replacement request will be reviewed according to our Replacement Policy.

15. Undelivered or Returned Parcels

If your tracking information indicates that the parcel has been returned to the sender, please contact us with your order details.

We will check the shipment status and determine the next steps.

If the return occurred because of incorrect/incomplete customer-provided information, recipient non-availability, failure to collect the parcel or refusal to accept delivery, the customer will be responsible for the applicable redelivery charges.

16. Delivery Address Responsibility

Once an order has been successfully placed, customers should immediately verify that the shipping information is correct.

We strongly recommend providing an address where the recipient can reliably receive the parcel.

We cannot guarantee successful delivery when the customer has provided:

• An incorrect address
• An incomplete address
• An incorrect PIN code
• An unreachable phone number
• An address where the recipient is not available

Any additional cost resulting from incorrect or incomplete customer-provided information may be payable by the customer.

17. What Happens After Your Order Is Placed?

The general order journey is:

Order Placed → Payment and Order details Confirmed → Quality Check → Secure Packing → Dispatch → Speed Post Receipt & Tracking Number → India Post Delivery

We aim to keep the process transparent and provide relevant dispatch information wherever applicable.

18. Contact Us

For questions regarding shipping, tracking, delivery delays, address corrections or returned parcels, please contact us through the contact details provided on our website.

When contacting us regarding an existing order, please provide your:

• Order number
• Customer name
• Registered phone number/email
• Speed Post tracking number, if available
• Description of the issue

This will help us assist you more efficiently.

Email: authoranuja.s@gmail.com

Important Reminder

By placing an order on our website, you acknowledge that:

• Shipping timelines are estimates and not guaranteed delivery dates.
• Delivery is subject to India Post’s operational network and service conditions.
• Customers are responsible for providing accurate delivery information.
• COD is not available.
• A 3% cancellation fee applies to eligible pre-shipping cancellations.
• Redelivery charges of ₹25 for Mumbai / ₹60 for the rest of India apply when a parcel is returned due to incorrect/incomplete customer information or recipient-related delivery failure.
• Dispatch and packaging records may be maintained for order verification and quality-control purposes.